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Cancel or Change an Order

How Do I Cancel or Change My Order?

Once an order is placed, we may not be able to modify or cancel it. Orders are often packed outside of customer service hours, such as overnight or on weekends. If you wish to modify or cancel an order during our normal phone hours, please contact us by phone. If outside our normal phone hours, please send us an email as emails are sometimes checked outside of phone hours. If you haven't received a reply prior to our phone hours reopening, please call us as soon as possible. If your order has already been packed before we learn of your request, our normal return policy will apply.

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